Shipping policy

# Shipping & Delivery Policy – Soleist

At Soleist, we believe good footcare should reach you without the wait. We aim to process and deliver every order safely and efficiently.

### Payment Methods

We currently offer the following payment options:

* **Prepaid:** Credit/Debit Cards, UPI, Net Banking and other available online payment methods.
* **Cash on Delivery (COD):** Available on eligible orders.

### Shipping Charges

* **Free Shipping:** Available on all orders above **₹499**.
* **Cash on Delivery:** A COD fee of **₹90** may apply to orders below **₹3,000**.
* Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

### International Shipping

Soleist ships internationally to select destinations.

International shipping charges, delivery timelines and applicable duties or taxes may vary depending on the destination. Any customs duties, import taxes or other charges imposed by the destination country, where applicable, are the responsibility of the customer.

### Order Processing & Delivery

* Orders are generally delivered within **3–5 business days** across serviceable locations in India.
* Orders placed **before 12:00 PM IST** are generally processed for dispatch on the same business day.
* Orders placed after 12:00 PM IST, on weekends or public holidays may be processed on the next business day.
* Delivery timelines may vary depending on the destination, courier availability, weather conditions, public holidays or other circumstances beyond our control.
* Once your order is dispatched, you will receive the relevant tracking details through your registered contact information.

### Order Cancellation & Refunds

If you wish to cancel an order, please contact our support team as soon as possible. Cancellation requests can only be accommodated if the order has not already been dispatched.

For **prepaid orders**, cancellations after payment are not eligible for a cash refund. Where applicable, a **Soleist store credit/voucher equivalent to the eligible order value** will be issued for a future purchase.

For COD orders, cancellation requests should be made before the order is dispatched.

### Returns & Exchanges

If you receive a damaged, defective or incorrect product, please contact us with your order details and relevant photographs within **[X] days of delivery**.

Our support team will review the request and assist you with the applicable return, replacement or exchange process.

Products that have been used, opened or damaged after delivery may not be eligible for return or exchange, subject to the nature of the issue.

### Contact Us

For questions regarding your order, shipping, returns or cancellations, please contact us:

**Email:** [connect@soleist.com](mailto: connect@soleist.com)
**WhatsApp / Call:** +91 98920 08113

We’re here to make your Soleist experience as smooth as possible.

**Thank you for choosing Soleist.**