Refund policy

# Refund & Return Policy – Soleist

At Soleist, we are committed to delivering high-quality personal care and cosmetic products. Your satisfaction is important to us, and we want you to have a safe and positive experience with every Soleist purchase.

Please read our return and refund policy below.

### Eligibility for Returns & Refunds

Returns or refunds may be accepted in the following situations:

* You receive a **damaged, defective or incorrect product**.
* The product received is different from the product ordered.

For hygiene and safety reasons, cosmetic and personal-care products that have been **opened, used or partially used cannot be returned or exchanged**, unless the product is found to be defective.

### Non-Refundable Products

The following products are not eligible for return or refund:

* Products that have been opened, used or partially used.
* Products without their original seal, packaging or labels.
* Products damaged due to improper storage, handling or use after delivery.
* Products purchased from unauthorized sellers or third-party sources.
* Products where the customer simply changes their mind after opening or using the product.

### Allergic Reactions or Skin Sensitivity

Cosmetic and personal-care products may affect individuals differently. We recommend checking the product ingredients and performing a patch test where appropriate before use.

A refund or return will not ordinarily be provided solely because of individual skin sensitivity, irritation or an allergic reaction after use, unless the product is determined to be defective or otherwise qualifies under applicable law.

If you experience any unexpected reaction, discontinue use of the product and seek appropriate medical advice.

### How to Request a Return or Refund

To initiate a return or refund request, please contact our Customer Support team at **[connect@soleist.com](mailto:connect@soleist.com)**.

Please provide:

* Order number
* Product name
* Reason for the return/refund
* Photographs or videos of the product, where applicable

Our team will review the request and confirm the next steps.

### Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or incorrect, please contact us as soon as possible.

We may request photographs or videos of the product and its packaging to verify the issue.

Once verified, Soleist may provide:

* A replacement at no additional cost; or
* A refund if a replacement is not available.

### Refund Processing

Once your return is approved and the returned product has been received and inspected, eligible refunds will be processed within **7–10 business days**.

Refunds will generally be made to the **original payment method** used for the purchase.

Shipping charges are non-refundable unless the return or replacement is due to an error on our part, such as delivery of a damaged, defective or incorrect product.

The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

### Order Cancellation

Cancellation requests must be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the applicable return and refund policy will apply.

### Contact Us

For any questions or assistance regarding returns, refunds or replacements, please contact us:

**Email:** [connect@soleist.com](mailto:connect@soleist.com)
**WhatsApp / Call:** +91 XXXXX XXXXX

At Soleist, we believe better footcare starts with better products—and a better customer experience.